This past weekend, I attended a Bachata Festival at the Westin, and it was an enjoyable experience. The staff was exceptional, but one manager stood out in particular. On the first night of the event, my room key stopped working just as I needed to rush to my next class. Despite the chaos of a packed check-in counter, she resolved the issue quickly and efficiently. Her remarkable contributions highlighted her extraordinary capabilities, making a significant difference during a hectic moment. I look forward to my next visit.