8/10 Erittäin hyvä
28. marraskuuta 2024
Great time except the parking
Great hotel group! Previously stayed in Brooklyn and thought it would be cool to stay at the DC location. Check-in process was easy and our stay was fine…until we had to get our car from the valet. We waited 30-40 min for valet to come and learned that they were just in their car diagonal to us doing whatever. They clearly saw us waiting. About 10 min into waiting, I had gone inside and asked the front desk what to do and they said it was out of their hands and they didn’t know what to do. I ended up going inside again when it reached 30-40 min mark, and the front desk was shocked we were still waiting for valet. As this was happening, that’s when we saw valet come out of the car that was literally within view of us waiting outside. Although the front desk couldn’t do anything (per them), I would have honestly appreciated an apology for this. The front desk just went back to scrolling on their phone. Valet person also didn’t apologize, and just went back into their car after giving me my keys. I’ll stay at Moxy again but will never do parking again.
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