What was recommended and should have been an incredible hotel, turned out to be the worst ever 5 star experience, due to the unprofessional staff.
Some seems to be uninterested in serving you, some seems to pay more attention to their phone than their guests.
Managers promise stuff and never fulfill it - never gets back in touch if promised.
I wouldn’t recommend staying, but spend your money and time elsewhere, as we spend thousands of euros in a couple of days during christmas, and got the worst experience ever.