TLDR: I would not classify Mondrian as a five star hotel. If you’re looking for a luxury hotel, look elsewhere.
We were excited to stay at Mondrian. However, the property fell far short of our expectations.
Below is a summary of why Mondrian does not live up to five star standards:
1. Noise issues: Before our stay, we read some reviews of the property that stated noise is a challenge in the guest rooms. To prepare for this, we brought ear plugs with us on our trip. Unfortunately, we could hear music, guests other rooms, and doors slamming through our earplugs. Our balcony door had visible gaps, and our room was above the lobby/courtyard. Sleep was a challenge due to the noise.
2. General quality: The bed linens, the towels, and the room in general simply are not at a five star level. The towels are coarse, the bed sheets feel cheap, the finishes in the room were wearing, and the room/furnishings were simply not practical (e.g., tiny drawers not usable for clothes).
3. Amenities: the gym and the spa are not at par with other five star properties. The gym is at the neighboring Andaz hotel, and it is quite small, crowded, and much of the equipment does not work well.
4. Breakfast: The included breakfast was disappointing to say the least. If Mondrian didn’t bill itself as a five star hotel, I’d say it’s fine. But the quality of food and poor service is not what I would expect from a luxury hotel.
All that said, the location of this property is fantastic, the bed was co