We were travelling by car all the way from Finland, two adults, 5 yr old child and one dog. Telephoned the hotel from Autobahn about 2 hours from Dortmund to tell them we are arriving late.... and they were not able to find our reservation which I had made already very early April! Hotel reception told us she'd call us back, after waiting for about 20 mins I called back, and was told they could not find our reservation, but luckily there was a room available. Good that it got sorted yes, but the hotel blaimed Expedia for the fault, which in the end was their own computer system, that had messed up. No apologies whatsoever for lieing to us about whose fault it was. :-( Room itself was adequite, little worn but clean enough. Breakfast was alright, neighbourhood not the best when you have a dog, although got good advice where to find a park.