A day before our scheduled arrival to Vieques, a staff from this hotel called us and asked if we’d like to be switched to stay at another property, due to concerns of water leaks and potential flooding hazards. We asked them to text us the name of the property that they intend to switch us to, and reached out repeatedly to them later that day, and they didn’t pick up a single call or texted us about any follow up information. It wasn’t until the day after, when we were on the ferry to Vieques island and 2 hours before our check in, that a staff member from Old Crow (the hotel that Blue Horizons switched us to) called us and informed us about this arrangement.
Overall, we felt disappointed by Blue Horizon’s unprofessional behavior, and the lack of compensation there was. (The hotel that we stayed at had a market booking fee that’s about 150 dollars less than what we paid Blue Horizons, a gap that was not at all accounted for when they switched our reservation…. Without our consent).