What is disappointing experience, hotels.com and mama shelter really dropped the ball. We were forced to stay in a room that smelled like sewage as the hotel cannot do anything since it was booked through a third-party, as a member I’m very disappointed, and are staying in Lisbon. This hotel is overrated, for example accommodations customer service we have experienced in Europe at other places, considering taking my business elsewhere from Hotels.com as well as they were unable to this plate as being in an unsanitary situation.