We arrived after 1 am. First problem is we were honking at the gate for a while and the security guard was nowhere to be seen, we had to drive around and then he slowly got out of his post. Then, the receptionist (short girl with natural hair and glasses) took forever to make it to the desk, we waited like 5 mins for her, and she had the nerve to be unfriendly and make it seem like we were bothering her.
I know Jamaica isn’t known for good customer service but this was wild. My father was trying to diffuse the situation because he saw that I was getting annoyed by her incompetence. He tried to engage her in conversation (something SHE should have been doing) and she didn’t answer him, didn’t even crack a smile, made it seem like he was being a bother.
Then the security who walked me to my room didn’t talk, didn’t help with my bags up the stairs, tried to swap batteries out of the AC remote into the TV remote leaving the AC remote without batteries and thinking I wouldn’t notice. (That actually need to be addressed, you need to have batteries on hand, that’s just ridiculous) Then, the hot water in my room wouldn’t work so there’s that. Took two showers in cold water.
The whole experience was a disappointment from start to finish, unfriendly staff, uncomfortable bed, no hot water, etc. I wonder if they treated us that way because we were Jamaican, I can’t see how you all would treat foreigners so callously and still be in business. That girl needs to be benched.