There was no greeting upon arrival. We walked into the lobby and the agent on duty was completing a phone call. When the call was completed, rather than acknowledging our presence, the agent immediately answered another call and proceeded to assist that customer. This agent never acknowledged our presence at the front desk! Another agent walked up after we waited a total of 10 minutes and immediately asked how she could help. There was still no greeting, no smile, nothing. This was not the greeting we were accustomed to when staying anywhere. Our expectations must have been too high!
The room layout was odd and awkward? Both mirrors were located inside the bath area and water leaked (pooled) onto the floor behind the toilet from in the shower. The room smelled ‘moist’ the entire stay. The TV had no guide so watching anything desirable was a challenge. TV position was also challenging if you wanted to watch from the bed, it swiveled, but not enough.
The bedding and refrigerator were clean. The morning breakfast person was excellent as were desk personnel who worked Saturday and Sunday.