2/10 Huono
8.2.2026
Our check-in was supposed to be at 4 pm. We were told that our room would not be ready until 5:30 at the earliest. We had a restaurant reservation at 6:00 pm for my birthday at the restaurant. We were given a room downgraded at 5 o'clock. When we moved in, there were no toiletries in the bathroom. There was only one robe and no slippers at all. Only after we called, they brought us slippers. We were promised a $100 credit. When we checked out, they refused our credit, saying they couldn't refund it to our card. But we can only use this credit at the hotel. The service at this hotel is extremely poor. The managers are incredibly rude, without even a hint of guilt. I will never stay at this hotel again and I don't recommend it to anyone. The service is worse than in motel.
Valentina
Valentina, 1 yön matka
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