The Positives: The apartment looked exactly as pictured, with two bedrooms, a kitchen, a dining area, and a lovely pool. It felt secure, and the walking security guards were friendly and helpful. Two nearby restaurants delivered directly to the property, which was convenient.
The Negatives:
1. Hidden Fees: The substantial electricity fee and day beach access fee pp per day not disclosed on Expedia. When I questioned the manager about this, he became upset, claiming no one would book if the fees were listed, and even threatened to cancel our reservation.
2. Poor Customer Service: Check-in was delayed by two hours because the staff didn’t realize we booked. Despite contacting them through Instagram, WhatsApp, and phone, they were unhelpful and blamed us for making a same-day booking, though Expedia allows it. The concierge failed to follow through on simple requests like clearing our driver for airport pickup or arranging towels, and instead tried to upsell us on a timeshare presentation.
3. Excessive Restrictions: Security measures were overly restrictive, requiring IDs and vehicle details in advance for deliveries, drivers, and tours. A scheduled tour was even denied entry, forcing us to walk out and meet them.
4. Flooding Incident: The washing machine hose broke, flooding the apartment. No one came to help, and we spent hours cleaning it ourselves. The next day, the concierge finally brought towels, framing it as a “favor.”
If you want a relaxing vacation stick to the AI.
