4/10 Kohtalainen
28.4.2025
Needs Improvement
The hotel was very nice, but I stayed in an entertainment suite on the 63rd floor and was told I had to call down for ice. I had guests over multiple nights, but no matter how many times I called I couldn't get ice delivered. It was extremely frustrating as we were trying to have cocktails in the room, but could not get ice. I had called 2 hours before we needed ice both nights, but still did get any ice. It really ruined what could've been a great stay.
On top of that the phone did not work, I tried to press the button for "luxury services" but it never worked, so I had to call from my phone. Also, the Nespresso machine didn't work properly. It was very difficult to make a cup, eventually I got it to work after a lot of effort by holding the button down for the whole time, which is obviously not how it's supposed to work.
Not a terrible hotel overall, but needs a lot of work on the service end.
Erich
Erich, 3 yön matka kavereiden kanssa
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