This resort didn’t come close to the high expectations it set. From the moment we arrived, issues piled up. Check-in was a mess—the front desk agent seemed just as confused as we were, turning what should’ve been a quick welcome into a long ordeal.
Our “upgraded” oceanfront room was underwhelming. The room showed heavy signs of wear, with a bathroom door that barely closed and a shower door that didn’t seal. Adjusting the water temperature was a nightmare—it was either scalding or freezing, requiring what felt like a degree in engineering. The TV barely worked, functioning maybe a quarter of the time, so relaxing in the room was impossible.
Then there were the stairs. For five days, we hiked up three flights multiple times daily. For the rate we paid, this was exhausting and unacceptable. While some staff were fantastic, others seemed completely unprofessional—some even gave off a strange vibe that made us wonder if they were under the influence.
For the price, we expected much more than worn-out rooms, poor maintenance, and inconsistent service. A few friendly staff members couldn’t redeem the overall lackluster experience. I wouldn’t recommend this resort to anyone expecting true quality or value.