Beautiful hotel, but had many minor inconveniences. One screw on the floor and one in the bed - what was that all about? Wasn't fun to step on the screw. Also, the "Do not disturb" sign was missing from the room. The room hadn't been renovated in a very long time, and the wallpaper was partly hanging. Customer service was mediocre at best, unfortunately. The bed was very soft, as was the pillow, but I've noticed that to be a normal problem in Austrian hotels. Breakfast was decent.