In general the hotel is very pretty with several pool areas and even a small water park for the little ones. Also rooms and the common areas are very aesthetically pleasing… perhaps those are the reasons the hotel still has five star status, which was totally misleading. The service is very poor and comes most of the time with an attitude. Every interaction seemed difficult and first answer was always no.
Ala carte restaurants were waste of time, serving low quality dishes and couldn’t example order cocktail (not even for an extra pay) or glass of milk for my toddler. Waitresses were disorganized mess, asking repeatedly same question after each other.
Lunch and dinner buffets were repeating a lot.
The cleanliness of the rooms meant mainly straightening the bedsheets leaving rest of the room dirty.
Also the hotel clearly had too many guests to keep things comfortable, example there was never enough sunbeds. It was forbidden to reserve a sunbed, but it was clear that majority of people did throw their towels on top of the sunbeds at morings to reserve them and the hotel did nothing to stop that. The hotel staff told us just to go and remove peoples belongings from unused sunbeds and bring the stuff to the reception, maybe this would be the staff’s job to do instead of putting their guests uncomfortable.
Overall I have never had this poor level of service in five star hotel and can not definitely recommend this to anyone seeking a true five star holiday.