The Waters Hot Springs, Tapestry Collection by Hilton

The Valet staff were so polite and professional! We were really impressed with those young men and their manners! All front desk staff were so helpful and made our girls weekend perfect!!

The Waters is a great place to stay when visiting Hot Springs! Fantastic service and close to everything!

The hotel is charming and the location is perfect. The front desk staff and valets were great! However, a few things for those thinking of booking - the hotel is loud and the shower is a problem. The acoustics made it so you hear everything happening in the hall and surrounding rooms. The shower is dangerous - bottom of the shower slopes toward the drain and the shower floor is very, very slick. We are 30 and 40 respectively and had issues with balance in the shower. I understand it’s a very old building and things are uneven, that’s charming when it’s not dangerous, but the slick shower floor isn’t charming. They need to install some sort of traction strips. Also, don’t share a room here if you’re someone who needs bathroom privacy - it’s a barn style door that had a gap in closure. I’d stay again. But, I think all those things are worth noting for others booking a room.

I arrived in the pouring rain, parked in the valet area, and patiently awaited the arrival of the valet. Nothing. Finally got out of the car, removed my own bags, and schlepped over to the door where the valet was holding the hotel door open for (drenched) me from the comfort and warmth of the covered entrance. He did not carry my bags, did not assist me outside with an umbrella - NOTHING. I travel regularly, and even given the times, all valets provide the customary However, we has very pleasant. Front desk person was also very nice. Checked in, had trouble locating my room as there exists no directional signage and the lovey period glass advertises numbers NOT consistent with the room numbers. Though the room was prepared just for me (the sticker applied across the opening said so) I found toothpaste spatter behind the faucet, stains on the furniture, and a coffee pod from the last visitor's use. I used one washcloth and some warm water to remove the toothpaste as well as the stains - something the housekeeping team should have done in just routine preparation of the room. The hotel has seen a remarkable investment - it is a charming place with lovely period details, but it is missing the fundamentals. Cleanliness. Directionals. Staff training. I was insulted to carry my own bags for the valet - that no effort was made to provide service. My first impression was not a good one...the friendliness of the staff was a high point. Now if they could just do a great job.

Great hotel. Very clean. Love the architecture and history. Nice to see some of the historical parts of building very well preserved.

Like all buildings in downtown Hot Springs, the building was quite old. But they did an excellent job with renovations while still keeping the feel of a classic building.

It is located right in the middle of bathhouse Row. The hotel is a restored office building converted into a hotel the decor is fabulous

Hotel was very clean and staff was friendly. Perfect location to enjoy the bath houses . Right across the street from bath houses

This is a unique property in the middle of town, all the national park facilities were within walking distance. The queen room was beautiful and spacious. We visited during COVID pandemic so amenities such as the rooftop area was closed to us. The front desk staff and valet were friendly and knowledgeable. An area for improvement would be the ice machine; it is an iced over reach in cooler without an ice scoop/pick readily available.

Clean, up to date and right in downtown. My only negative experience was the noise from the street. There seemed to be a store or street display that had music playing. It played all night. I never heard people it was just the music and it made it hard to fall asleep. I believe it stopped around 11pm.