Africa Hotels

"Great location for exploring. Very friendly and helpful staff. "

"Perfect hotel to stay in Marrakech.This Magical Place is located in the centre of Medina just few minutes walk from the Jemaa El-Fnaa and in walking distance from other places.There are two great restaurants in the hotel serving perfect food and drinks,also the breakfast was good.The rooms are nice,clean and well equipped.And the hotel staff, they are just exceptional.Always helpful doing everything to make you feel welcome ,happy and more than satisfied with your stay.Definitely recommended."

"Service was terrific and the property beautiful. The staff was great "

"AC not that good "

"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"The spa us rrlaxibg very friendly staff."

"Well maintained historical place in central-ish Nairobi."

"Great place to stay. Everything was with in walking distance. "

"Good stay for one night. Friendly staff. "