Riu Palace Peninsula All Inclusive

Awesome place to spend quality time! Excellent service, great food and beautiful accommodations. We stayed in the adults-only villas and it was simply the best vacation. My husband had a great time with just the 2 of us! Nothing to say bad about this place. I would book it again and again.

I booked through Travelosity (expedia) the Riu Palace Peninsula hotel villa suite for $368 per night for 4 nights. The price was exactly the same on the RIU.com site. They claimed it wasn’t until i showed them the screenshots i had! (Always take a sceenshots of everything; rates, confirmation, pics of the room etc. it makes their claim look stupid). When i got to the hotel they downgraded me to a jr suite which is much smaller, saying thats what i booked. I showed them all the screenshots of my confirmation and the manager at the front desk said there was a mistake somewhere and they are fully booked so they cant give me the room i paid for way in advance. They wanted to upgrade me to a much older hotel down the street. I refused that ridiculous option. And all the good rooms in all the nice hotels were booked because of thanksgiving weekend. 2 1/2 hours later after not giving up, by “miracle” (or because of my screaming at them) the room I reserved was available! Because someone miraculously canceled. The manager said she can give me the room if I signed that it was a free. I said, I actually paid for the room, but whatever you say, just give me the keys. The WORST experience checking in to a hotel with the bait and switch because they were booked. This was my only vacation this year and I spent 1/2 day in the check in lobby arguing to just recieve what i paid for.