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CASA TORTUGA 5Th. Ave

Property class: 2
Hotel with spa, near Playa del Carmen Main Beach

Choose dates to view prices

When you stay at CASA TORTUGA 5Th. Ave, you'll be in a fantastic location, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar

Main amenities (10)

  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • Indoor pool
  • Free beach club nearby
  • Beach bar
  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Lockers available

Feel at home (4)

  • Private bathroom
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Indoor swimming pools
$24 nightly
The total price is $33
May 11 - May 12
Total with taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Calle 12 - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Tulum Intl. Airport (TQO) - 96 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

When you stay at CASA TORTUGA 5Th. Ave, you'll be in a fantastic location, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk.

At a glance

DONE

Hotel size

    • 11 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 15
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Offsite parking within 328 ft (USD 6 per day)
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Beach bar

What to do

  • Shopping
  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance

Facilities

  • An indoor pool
  • Full-service spa
  • Lockers available

Accessibility

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 10 per pet, per day

Parking

  • Parking is available nearby and costs USD 6 per day (328 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:30 PM
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is there a pool at CASA TORTUGA 5Th. Ave?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:30 PM.

Are pets allowed at CASA TORTUGA 5Th. Ave?

Yes, pets are welcome. There's a charge of USD 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at CASA TORTUGA 5Th. Ave?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at CASA TORTUGA 5Th. Ave and nearby?

CASA TORTUGA 5Th. Ave has a spa and an indoor pool.

What's the area around CASA TORTUGA 5Th. Ave like?

CASA TORTUGA 5Th. Ave is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 8 minutes' walk from Playacar Beach.

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Reviews

CASA TORTUGA 5Th. Ave Reviews

7.2

Good

7.2

Cleanliness

6.6

Amenities

7.6

Staff & service

7.0

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Excellent stay.
MARIA FERNANDA, 1-night trip
Verified

10/10 Exceptional

Excellent
Sam wujun, 10-night trip
Verified

10/10 Exceptional

Nice for the price
Estela, 1-night trip
Verified

10/10 Exceptional

Room was spotless, wifi was great, hot water and great water pressure.Rooftop area was nice and relaxing. One of may favourite hotels in playa and we have been to 7 of them. Not a bunch of rules and they never bug you so you can just relax and enjoy your stay. Staff was very pleasant to us,
Alycia, 5-night trip
Verified

2/10 Poor

The hotel was dirty at the entrance, the smell was bad, the closes parking lot was like 6-8 blocks away.
MARIA, 5-night trip
Verified

6/10 Good

Unit was just OK. AC worked fine. We were there for 6 days and the room was cleaned once and only because we requested it. Staff was friendly. As it is located on 5th Ave in Playa Del carmen, location is ideal for a variety of activities, restaurants, beach, ferries to Cozumel. Very noisy in the evening until approx 2 AM.
Raymond, 2-night trip
Verified

8/10 Very good

I loved the location of the property.
Regina, 3-night trip
Verified

4/10 Fair

Rude staff and charged me more and a little dirty and so picky about towels and not enough toilet paper provided
Denisse, 1-night trip
Verified

8/10 Very good

Pleasant boutique hotel. Loved the that
Isabel, 3-night trip
Verified

8/10 Very good

Nice Area.
William, 2-night trip
Verified

10/10 Exceptional

Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
MARIO, 1-night trip
Verified

10/10 Exceptional

Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
Wilma, 3-night trip
Verified

6/10 Good

The property is well located on 5th avenue
Ana Maria, 2-night trip
Verified

6/10 Good

Cleaning should be better
Ivan, 5-night trip
Verified

10/10 Exceptional

The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Gabrielle Noelly, 1-night trip
Verified

8/10 Very good

Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave.
Barrie, 4-night trip
Verified

8/10 Very good

Good

Its a very nice Hotel, well located and confort enough.
Abdias, 1-night trip
Verified

2/10 Poor

Room was cleaned once i never had towels or change sheets
HUGO, 10-night trip
Verified

10/10 Exceptional

Na
Olga, 2-night trip
Verified

4/10 Fair

Not cover my expectations
Ronald, 1-night trip
Verified

8/10 Very good

Try to apply something to help to smell humidity in the room.
Aura, 1-night trip
Verified

2/10 Poor

The room had an odd odour and it was in deplorable conditions, it also did not have amenities (shampoo, soap, etc) we approached the receptionist to inform her and asked for a different room. Still, she wasn't helpful nor with any customer service and only called the cleaning staff over to explain that there was nothing they could do. They exchanged our room for a smaller one, which had gum in the wall
The walls had mold
Bathroom in very poor conditions
The door
Anakaren, 1-night trip
Verified

2/10 Poor

They tried to charge me a ripped blanket, the restroom had mold the door didnt close restroom had used paper toilet and when i asked for towels they told me they cleaned the rooms every 3 days and they could not give me any towels when i check out the desk man was angry because i didnt leave tip for cleaning but what tip if they didnt clean any during my stay neither gave me towels to shower very bad experience
Jesus, 2-night trip
Verified

10/10 Exceptional

Okay
Felipa, 7-night trip
Verified

2/10 Poor

Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Thomas W, 4-night trip