From reading reviews, meeting some very happy previous stayers on our flight out our expectations were high. Panos & his team did not disappoint us. After a poor transfer (not related to the hotel) we arrived very late, hours later thn anticipated. The owner & his staff we still waiting to greet us at the top of the road. We were warmly welcomed, hurried to our rooms with a quick explanation of where everything was, and then left to sleep with a considerate late morning check-in scheduled the next day.
We could not have been better looked after. At check-in we were welcomed into the family. were given welcome drinks, a room upgrade. We booked on their BBQ evening for a resonance sum which gave you free in room wifi for the week, a t-shirt, and a fab night of fantastic food & Cretan/Greek dancing. It was a great night.
Throughout the stay the staff & family made you so welcome. Always stopping for a chat & checking you were ok. This was all staff - the chatming sexy Panos the owner, his beautiful wife Joanna &;their lovely children, the ever helpful Michael on reception, Michael the wonderful night guard, the two chatty & smiley Maria's on the bar, the tour rep, and the friendly cleaners. Nothing was too much trouble. Lots of people there had been before &;would come again. Everyone in Malia knew Panos & he was held in high regard. We haf a great time
We very much anticipate returning, and will be keeping in touch. We very much hope that Panos &;Joanne will visit us in the UK