2/10
Unfortunately, I should have read the reviews before booking my stay. The hotel is currently under renovation, with large boxes stacked in the hallways. The rooms have taped crossings on the doors and hand-written signs saying “No beds,” among other issues.
On the first night, we found a roach in our room. The phone and alarm clock didn’t work. The bedroom lighting was insufficient, with only a desk lamp and two small nightstand lights. Additionally, they had no extra soap bars—only the one that was already in the room when we arrived. They had run out of soap and gave us shower gel instead.
On the second night, the guests in the room above us were stomping and moving furniture around all night. Since the phone in our room didn’t work, I had to call the hotel on my cellphone, but no one answered. After repeated attempts, I finally got through at 4:00 a.m. I reported the issue, and they said they would monitor the situation and notify the manager.
The next morning, we spoke with the manager, who said he could practically do nothing about the noise and had not been informed about the incident by the late-night staff member I spoke with. This shows a complete disregard for customer satisfaction.
We were traveling with a child and visiting the parks, so we couldn’t waste time finding another hotel, checking out, and checking into a new one—that’s why we stayed the second night. We asked for a full refund but were only given a partial one.
Tarkistettu asiakas
2 yön matka perheen kanssa
