Hotel itself was fine. The rooms and facilities were overall very clean and nice, with an easy walk to the Esplanade and Cairns Central Shopping Center. The food was also very good.
However, I don’t know if it was because we went during the off season or what, but there was NEVER anyone when you needed them. No concierge, and front desk always had a queue a mile long and people just gave up and walked away. Checking in took a ridiculous amount of time.
Calls to the front desk always went unanswered and we ended up having to just manage things ourselves, from calling a taxi to fixing a malfunctioning toilet, because we couldn’t ever reach anyone.
Also, I asked for a birthday surprise cake for my son, which they brought 3 days too early and with a complimentary bottle of wine, which was nice, but seeing as it was for an 8 year old (which I informed them of) he probably would’ve been happier with a coke or juice.
Also, I’m not sure what housekeeping did other than make the beds and straighten the towels. Nothing was cleaned, and after the second day we just took care of it ourselves and kept the “Do not Disturb” sign on the rest of our stay.
Also, a big point of contention for us was that there wasn’t a shop in the hotel where we could just go buy soft drinks, snacks, coffee etc. It either had to be through room service or you had to go down to the bar/coffee shop and hope that someone was manning the desk.
I could write more but I’m out of space. Do not recommend.