Embassy Suites Columbia - Greystone

I’ma medical professional and the room was not as clean as it should have been. Fridge was nasty, stains on the headboard, found an inhaler on the floor. I was highly disappointed

The room cleanliness was in question by the amount of body hair in the shower. The building and facilities are in need of updates. I would not recommend or return to this Embassy Suites.

This hotel has very outdated rooms. My air condition did not work and they sent maintenance to fix it but he could not. I also was not offered a new room for the inconvenience. I had to open the window which did not have a screen so all night I had to watch for animals and or people to come in my window which was very uncomfortable. The only upside is that they had a complementary happy hour what are you got two free drinks.The pool was very murky as the water was not cleaned daily.

Overall the stay was good. The AC in the room needs to be looked at because it never got below 71 degrees. Other than comfortably in the room everything else was good.

Check in was smooth! Raven was an absolute amazing Front desk associate! We had some personal issues at home & she did everything she could to help us fix the issue 200 miles away! However the Linen was dirty on both beds in one of our rooms Raven was quick to resolve the issue. During a time like we are in now cleanliness is an absolute must no short cuts no other options! The room I was moved to the Air conditioning did not work properly I called the front desk several times and was told each time maintenance was coming to check it out they never came So every night it was miserable and hot in my room I had to go to my daughter’s room to find comfort. I made this known at check out to the front desk manager he only offered a half ass apology kinda like ok what am suppose to do tone. I didn’t like that at all!! I paid good money to here I should be comfortable the Air condition should not be out in rooms they are renting out ! The pool area was in need of attention it wasn’t clean tables in the restaurant area needed attention as well as the floors. Maybe they are short staffed and over booked. Maybe they should pay more so staff will perform their duties in a way that matches the “Hilton” name. This wasn’t the worst place but they are definitely in need of some improvements! Again I say if it wasn’t for Raven at the front desk this stay would’ve been a total loss! Every issue we had she was very helpful and prompt she was gone when the AC issue came about

No housekeeping services. Beautiful water feature in the lobby needs cleaning. Water is green.

Not the best, not the worst. Staff were very nice and friendly. They whole building definitely needs some maintenance. The complimentary breakfast was nice, but didn't feel so complimentary with 8$ a day parking. Good for a one night's stay, I wouldn't recommend it for a weekend trip or longer.

The rooms are dated. In need of some updates and replacements. Carpet had big stains. Bathroom floor to tub and wall to tub connection areas need repairs/recorking. Really not accommodating, having a event at hotel, asked for late check out on that day and was told can only extend for a hour to 1 or would have to charge

The rooms were comfortable. I grew up in Columbia and the hotel has not changed in 25 years. The rooms were dark and dated. It would significantly benefit from some new carpet and furnishings. The price was reasonable and the suites allow us a little family separation, so that was nice. The kids enjoyed the pool and the hotel had a schedule to maintain covid guidelines which we appreciate.

This is one of the nicer hotels I've stayed in. The room was spacious and clean. Parking fee is required, which wasn't a big deal, just unexpected. My son enjoyed riding the glass elevator.