Grand Hotel Santa Lucia

Exceptional hotel, views of the harbour and castle are spectacular. Hard to find any specific faults or improvents, and it would just be bit picking

Hotel is in a great location and well maintained. Service was great.

B n B breakfast needs improvement.

An ideal location! Everything was perfectly coordinated. The breakfast buffet was beyond incredible. All the staff were beyond helpful and especially Giovanni who you must listen to when he advises you on at which restaurants you should eat! I rarely have nothing negative to say, but this time I do not. We will absolutely return!

Just one night here in a comfortable sea view room with balcony. Very smart modern decoration and good service from the checkin staff and luggage handlers. They also parked the car securely. Only downside was lack of room service and food between set mealtimes. Restaurant and bar not that great, but lots of options just across the street in the old port, and around the corner or neighbouring streets. Good value for the location alone.

We stayed here for an overnight trip to visit Naples and Pompeii. Very plush, right on the water so convenient to sightseeing and dining. Greet you with pastries, room was super clean, view from balcony breathtaking. Recently renovated and a quiet retreat from the heat and chaos of fantastic Naples in summertime.

The room was better then expected with an amazing view of the sea. Great restaurants across the street from the hotel.

We all really enjoyed our stay the staff was courteous and very helpful. The hotel was clean and very nice

Recommendation from Naples work colleagues and very happy to stay there again

It’s a nice location, the hotel is nice, but we felt they didn’t do a great job of cleaning the rooms and their customer service was poor. We got new linens each day but the floors were not clean. Staff wasn’t very friendly. We felt we were imposing with our questions. Also, my daughter left her AirPods in the room on the last day. When we called them to see if they had been turned in they said they had nothing. They told me to email them but they never returned our email. We believe the chamber maid stole the AirPods. Every other hotel we stayed at went out of their way to make our stay comfortable. Our daughter has a milk allergy and drinks goat milk. Every other hotel was happy to make sure that they had goat milk available at the hotel. This hotel said that they could not provide goat milk for us. They literally made no effort. For the price we felt that they should have been much more accommodating and friendly.