I recently stayed at your hotel and was thoroughly impressed by the exceptional quality of the staff and the outstanding hospitality. The hotel’s location is ideal, situated in the heart of Aguas Calientes with easy walking access to the train station, the bus stop for Machu Picchu, and delightful food and cafes nearby. This prime location made exploring the area incredibly convenient.
The staff truly went above and beyond, even assisting us with picking up our luggage from the station to the hotel. Considering there are no taxis or Uber in Aguas Calientes when traveling to Machu Picchu, their assistance was invaluable and greatly appreciated.
The staff was incredibly knowledgeable and provided us with very useful information, ensuring we had everything we needed for a smooth and enjoyable stay. Their dedication to guest satisfaction was evident in every interaction.
While we didn’t have high expectations for breakfast, it was adequate for the city and location. Although there is room for improvement, the service was very family-friendly, which we appreciated.
The room was clean and comfortable, though it felt a bit dated and could benefit from some upgrades. However, the excellent service provided by the staff more than compensated for this, making our stay pleasant and comfortable.
Overall, we loved our stay and appreciate the wonderful experience. Thank you for making our visit to Aguas Calientes memorable. We look forward to returning in the future.