Hotel William Gray

To be fair, there is city construction around their hotel. What is not fair is allowing a truck to be loaded at 6am on a Sunday morning that was so loud it shook the windows. This should never happen in a quality hotel. Rooms have a modern industrial feel with a concrete ceiling and cold floor. Don't stay on the 3rd floor unless you want to be constantly bothered by the entry door off the elevators consistently shutting and rattling your room door. There's also zero privacy between you and the neighboring rooms. Both the walls are thin and the doors are too open at the bottom. Complete echo chamber around you. Would never stay here again.

We enjoyed our stay here. The room was spacious, and the bathroom was terrific - amazing shower. The hotel is decorated beautifully and is in a great location, though there is much construction still ongoing outside the hotel. Service was pretty good. I will note that we asked about upgrade options, as were on our honeymoon, and they apparently had no availability for the first night but also didn’t offer for any of other night stays. Also everg morning of our stay around 7-8 we heard what sounded like a rattling service cart roll by our room on the third floor.

Enjoyed our stay at the William Gray Hotel- very modern & close to restaurants/ historical sites & public transport. Would stay again.

This hotel is well situated in Old-Montreal, close to main attractions such as Marché Bonsecours, Place Jacques-Cartier etc. Unfortunately, there is a lot of construction all around which significantly limit access for both cars and pedestrians. The room was nice and well appointed. The bathroom included a large shower (no bath). Using the shower tower was a fantastic experience (water pressure was perfect for the system). Unfortunately, I believe my room was under one of the hotel terraces which means it got pretty loud at night (please ask for a room in a quiet area when you check in. I did not). Service was my main issue at this hotel. While nice, staff was not very helpful - I received not help with luggage at check in. - I was staying at the hotel for a wedding at the hotel but staff struggled to provide basic information such as the floor where the event would take place - I requested their car service, provided destination and time and was told, after a long wait: "It's Sunday and people are checking out so the car is not available". I am still trying to understand that answer. I will note that I was not offered an alternative time when the service would be available. Overall, the place has amazing potential but service needs some fine tuning.

Concierge was AWESOME. Super knowledgable and friendly.