Grand Hotel Villa Serbelloni

Outstanding service, excellent location - amazing experience

The general manager and staff were not thoughtful. We attended our friends wedding and we were treated as if we were not real guests. Terrible service, rood staff. I would highly recommend any other hotel. We moved to Villa D’Este right at the end of the our stay because it was so bad and had just a wonderful stay. There are a lot of great 5 star hotels on Lake Como, this just is not one of them

The hotel and rooms were very nice and comfortable. The dinner in the Mistral restaurant was an expensive disappointment. The restaurant has a limited menu and we ordered the filet rosellini at 70 euros per order. Although one was ordered medium rare and the other medium they were both well done and we asked the waiter to have them cooked as requested. He said that's how they are cooked and we could order something else. Since nothing else was appealing to us, we just ate and left.

The is an old charmer. The decor and such doesn’t at all match the price point of this hotel. The staff is incredibly friendly and their service is great. I don’t know that this should be labeled as a five star hotel at all, but it was a pleasant stay. Do not have your hopes up for an over the top experience because it is very dated and feels uncomfortable a bit due to expectations not being met at 5*. The breakfast however was outstanding in the morning and the dining room is gorgeous.

Loved the hotel did the city. Truly a special place.

Excellent, need a little better customer service but everything else exceptional

Upon checking in, the staff was incredibly rude and instructed us that our queen room was suitable for only one person (despite our reservation simply stating “queen” room w/ no restriction). Then the staff attempted to tell us “that’s how things our done in Europe” which is ridiculous considering I previously have lived there and now travel to Europe for 4-6 weeks per annum with ZERO incident. They then said we had to pay >€200 MORE per night for a new room and only as I threatened to cancel the entire reservation and report the incident they “permitted” my wife to share my QUEEN room for an additional €75 per night. Absolutely a bait ‘n switch and beyond inappropriate for a “5-star” hotel - beyond disappointing. The incident ruined our entire stay.

Wrapping up a work trip to Italy, I wanted to do something special for the weekend. Bellagio and Hotel Serbelloni were perfect. The concierge arranged a terrific day for my wife and I, and we really enjoyed just being at the hotel. We can’t wait to get back some day.

Celebrated our 40th wedding anniversary and it was a great trip! The hotel and staff were excellent.

Absolutely amazing, of course. Staff were very accommodating. Daily buffet bteakfast, second to none. Spectacular views, great service.