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Hotel Villa Mercedes Palenque

3.5 star property
Suburban hotel in Palenque with 2 outdoor pools and spa

Choose dates to view prices

Escape to Hotel Villa Mercedes Palenque, where a vibrant entertainment district meets relaxation. Enjoy the swim-up bar and poolside bar, indulge in a rejuvenating massage at Villa Mercedes Spa / Maya or take in the breathtaking garden views from La Foresta restaurant. Previous guests rave about this family-friendly hotel's convenient amenities like free WiFi, 2 outdoor pools and sun loungers.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Self parking
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
$88 nightly
The total price is $96
May 19 - May 20
Total with taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room

Premium bedding, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 293 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Executive Room

  • Garden view
  • 293 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually furnished, blackout drapes

Standard Twin Room

  • Garden view
  • 293 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 293 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 293 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, individually furnished, blackout drapes

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 586 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

2 outdoor pools
Hotel Mundo Maya Palenque
Palenque
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 318 reviews
$102 nightly
The price is $121
May 30 - May 31
Total with taxes and fees
Hotel Mundo Maya Palenque
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About the neighborhood

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 5 min drive - 1.9 km
  • El Panchán - 8 min drive - 4.0 km
  • Museo de Sitio Palenque - 11 min drive - 4.4 km
  • Palenque Archaeological Zone - 13 min drive - 5.4 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Restaurante La Selva - ‬4 min drive
  • ‪A Takear! - ‬4 min drive
  • ‪El Michol - ‬3 min drive
  • ‪Pool Bar - ‬1 min walk
  • ‪La foresta - ‬1 min walk

About this property

Hotel Villa Mercedes Palenque

Located in the entertainment district, Hotel Villa Mercedes Palenque is a great choice for a stay in Palenque. Guests can visit the spa to indulge in massages, body wraps, or facials, and Mexican cuisine is served at La Foresta, which is open for breakfast, lunch, and dinner. Other highlights at this Mediterranean hotel include 2 outdoor pools, a poolside bar, and a fitness center.

At a glance

DONE

Hotel size

    • 92 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
    • This property enforces quiet hours from 11:00 PM to 5:30 AM
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 29 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured uncovered onsite self parking (fees apply)
    • Secured uncovered onsite extended parking (MXN 500 per day)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

Working away

  • Business center
  • Meeting room
  • Conference center (23143 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Double-glazed windows
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Mediterranean architecture

Accessibility

  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • No elevator (single level property)
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 10 stairs to reach property
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free wired internet
  • Phone

Food and drink

  • Meal delivery service
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Natura Spa has 2 treatment rooms including rooms for couples. Services include facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Foresta - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 250 for adults and MXN 150 for children

Children & extra beds

  • Babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 600 per pet, per night

Parking

  • Uncovered self parking is available for an extra charge
  • Uncovered extended parking costs MXN 500 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Guests under 18 years old are not allowed in the fitness facility
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and outdoor lighting on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Mercedes Palenque

Hotel Villa Mercedes Palenque

Villa Mercedes Palenque

Mercedes Palenque Palenque

Hotel Villa Mercedes Palenque Hotel

Hotel Villa Mercedes Palenque Palenque

Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque offer free cancellation for a full refund?

Yes, Hotel Villa Mercedes Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Villa Mercedes Palenque?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at Hotel Villa Mercedes Palenque?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 29 lbs per pet. There's a charge of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Villa Mercedes Palenque?

Yes. Extended parking costs MXN 500 per day.

What are the check-in and check-out times at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is noon.

What is there to do at Hotel Villa Mercedes Palenque and nearby?

Hotel Villa Mercedes Palenque has 2 outdoor pools and a spa, as well as a fitness center and a garden.

Are there restaurants at or near Hotel Villa Mercedes Palenque?

Yes, La Foresta offers alfresco dining, Mexican cuisine, and garden views.

What's the area around Hotel Villa Mercedes Palenque like?

Hotel Villa Mercedes Palenque is located a short 19-minute walk from Palenque National Park.

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Reviews

Hotel Villa Mercedes Palenque Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Location

8.6

Staff & service

8.8

Property conditions & facilities

Popular mentions

Room
Ruins
Breakfast
Ambience
Restaurant
Location
Food
Service staff

Reviews

Verified

10/10 Exceptional

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Rachel, 2-night trip
Verified

10/10 Exceptional

We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Dolores Y, 2-night trip
Verified

10/10 Exceptional

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Scott, 1-night trip
Verified

8/10 Very good

Close to ruins. Beautiful pool
John, 1-night trip
Verified

10/10 Exceptional

Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Alexander, 1-night trip
Verified

10/10 Exceptional

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
David, 1-night trip
Verified

10/10 Exceptional

The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
joe, 2-night trip
Verified

10/10 Exceptional

Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Veronica, 1-night trip
Verified

8/10 Very good

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
3-night trip
Verified

4/10 Fair

They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Maria, 1-night trip
Verified

8/10 Very good

I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Veronica, 1-night trip
Verified

10/10 Exceptional

Todo excelente
Patricia, 2-night trip
Verified

10/10 Exceptional

Very beautiful and quiet
Evelyn, 2-night trip
Verified

8/10 Very good

3 nights at Palenque
John, 3-night trip
Verified

8/10 Very good

It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Michael, 4-night trip
Verified

10/10 Exceptional

I liked everything , It's amazing!
Connie, 2-night trip
Verified

6/10 Good

Breakfast in a hotel like this should have been included in already high price of the hotel.
Nemer, 1-night trip
Verified

10/10 Exceptional

Na
Fernando, 2-night trip
Verified

8/10 Very good

Everything was really excellent except the food soo bad.
Leonardo, 2-night trip
Verified

8/10 Very good

Quietly hotel, the tv in the room terrible.
Ana, 5-night trip
Verified

8/10 Very good

Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded
Verified

10/10 Exceptional

Great Location for Visiting Mayan Ruins

This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Philip, 2-night trip
Verified

10/10 Exceptional

Did not have breakfast
Opher, 2-night trip
Verified

10/10 Exceptional

X
Hugo, 1-night trip
Verified

10/10 Exceptional

Everything
Alvaro, 1-night trip