This was the Hilton stay from hell!!
I booked 2 rooms, traveling family, called 9am the morning of and spoke with Cece, told her we would be arriving at midnight, asked that our rooms be near each other. Arrived was given rooms on separate floors, whatever, spent 30-40 minutes, running back and forth upstairs to the room where the key wouldn’t let us in. Finally the guy at the desk decided to let us in, when I asked what we should do about a key for the room, he said he didn’t know. Called front desk the next morning 9am, was told by Shia, she would switch the room out at 1pm. Called bk to the front desk at noon for towels and was told by Shia, she could not change the rooms because they were sold out, offered to give us a refund if we checked out the room we CLEARLY NEEDED which was the reason I booked TWO ROOMS! When I said no, we needed the room but I’d like a refund of some sort for my inconvenience, she said she couldn’t do that. We had to wait everytime we left the room for someone to let us bk in. Beware of room 210 and it’s by the elevator and extremely LOUD! It should be discounted for that alone, not to mention the way my entire family was inconvenienced with NO KEY BECAUSE THE LOCK DOESNT WORK