2/10 Huono
10.8.2024
Horrible hotel, room and staff
Absolutely horrible hotel and room! The room was full of dirty and dust. Under the bed was lot of dust and dirty slipper. Sink didn’t work, shower was broken (water came from between the pipes, you coudn’t change the shower point), toilet did not work and flushed. The toilet could be used every 30min.
We complain it about receptionist and she rolled her eyes and first she didn’t believe us. Then she came to our room and try to explain that you can’t use the shower like this and you need to wait for when you use the toilet?? We couldn’t use it at all! Later she told us that she reported the matter but there's nothing she can do about? There was no other room. She didn’t anwers our messages either and we need to send her multiple messages to ask what they going to offer us because the room wasn’t good condition.
On next day, we waited the message from receptionist, but she didn’t inform us about anything. Until we came back to the hotel in midday, she inform that she still can do anything, but someone has fixed the toilet etc. She didn’t want to discuss with us or she didn’t want to take any feedback. It really was awful hotel! We can’t recommend that place!
Tarkistettu asiakas
2 yön matka kavereiden kanssa
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