2/10 Huono
8. maaliskuuta 2025
Why book when they give your room away?
This was by far the worst experience I've had at a hotel. I arrived around 9pm to check in...the computers weren't working and my room was not available because the hotel was overbooked. I specifically booked a double room at this hotel because it was available; however, when I arrived my room had been given away. I was offered a different room with one bed; not acceptable for our situation. I asked how this was going to be made right and I was told "there was nothing I can do". When I asked for some sort of recourse, I was offered alcohol (not a drinker) and breakfast (we were leaving before the breakfast was available). I was then offered complimentary parking, of which I did not know parking requirement payment (it's a surface lot).
We ended up having to take a room with one bed and a pullout. Upon entering the room, there was nail polish on the couch, the door to the bedroom did not close (it did not have the door hardware), and the tv did not work in the room with the king bed.
I am not happy with this stay at all. I booked weeks in advance, yet my room was given away because I checked in later than other people. I asked if there was a specific check in time and was told no. Very frustrating.
We were in town for a statewide event. I'm happy our other guests lodged elsewhere.
Tracy
Tracy, 1 yön matka kavereiden kanssa
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