The water in the bathroom smelled really bad. The room had a very odd smell. Customer service at the front desk was not good. They need to learn that they are the first impression of that hotel and should make every guest feel welcome especially after a very long drive. So the desk person who checked me in, same girl who checked me out, was very unfriendly. I smiled, no smile back, I said Happy New Year, nothing back, I tried to make polite conversation and nothing. I asked a question about the bird center across the street and she was rude, shrugged her shoulders and said," How would I know." You are front desk, learn about the island because guests will ask. Stop hiring GEN Z if they have no customer service skills. I felt like I was talking to a zombie. This is why robots replace people, because of people like her.
Let's talk about the restaurant, food was okay, they do not have vegetarian options other than a side salad. And they added that Mexican powder spice to everything without asking if we wanted that. But the food was okay. Drinks are what you want to go for if you like to drink. I don't, but it was New Years Eve. And only one wait staff was nice and the rest needed mega customer service training. Very rude.
The pool was cute. The hotel is not very secure and parking was bad. It was the nicest place on the beach, but the staff needs to be better.
The kindest person in the hotel, the maid.
The view was of a parking lot. So don't expect anything facing the water.