Hotel Royal

Siisti ja viihtyisä hotelli, jossa erittäin ystävällinen ja mukava palvelu.

Staff was amazingly kind, friendly and helpful. I felt I was among friends. The hotel is clean, modernized and the beds were quite comfortable! I would not hesitate to stay here again. It is an easy walk from the train station and a comfortable walk to all of the important sites.

This hotel needs to be refurbished. It is old and tired. Hallways are in poor conditions with dirty rugs and walls. The hotel needs to better train its staff which clearly lacks sensitivity and appear to have no fun working there. They need to learn to smile and seek to please those who pay to stay in this hotel. Breakfast is very poor so we recommend to just walk on rue de Lausanne where one will find many restaurants eager to serve a nice breakfast at a much lower cost. Because of changes with our travel plans, we had to make three separate bookings for three nights. This lead to recriminations by the staff upon our arrival. We were so called upgraded to a superior room with curtains that would not close, something the hotel should have known and fixed. After a poor night we asked that it be fixed. But it could not. To their credit the hotel upgraded us to a junior suite and we were grateful for that offer. Nevertheless we do not recommend this hotel because of its poorly trained and negative attitude of the staff in addition to being old and tired.

This hotel needs to be refurbished, the hallways and rugs are in poor shape. The hotel also needs to train its staff to be more welcoming and to understand that those staying at their hotel are paying and are to be treated with more respect. A smile on occasion would also be nice. At times we felt we were disturbing them particularly at the reception desk. The breakfast offered by the hotel is of poor quality and overpriced. For various reasons we had to make three separate bookings as our travel plans changed. This created no end of recrimination by the staff upon arrival and during our 3 day stay. We were given a so called superior room but the curtains would not close properly leading to poor sleep. The hotel tried to fix it but to no avail. One would have thought that this would have been noted before we arrived. We were upgraded to a suite for which we were grateful. Sadly, too many negatives at this hotel so won’t stay there again.

Convenient hotel, was in Geneva for work. The walls are thin so could hear other rooms.