6/10 Hyvä
24.11.2025
Check In was a pain, and was not a welcome experience after a 4 hour driving travel day. The staff did not seem to be familiar with operating with hotels.com and required a few back and forths using the hotels.com chat on the app, and mediation with hotels.com. In fact, the email that the hotel had on file with hotels.com was out of date as the person who received the booking information no longer worked for Chateau. If the Chateau's direct booking rates were lower than hotels.com, could probably have avoided this. In the end, the onsite manager did her best to honor the rate that hotels.com quoted and offered complimentary breakfast the next day. Unfortunately, we already had our entire trip planned which did not include dining at the hotel. Also, the way that the hotel manages parking was weird and seemed to be a bit chintzy. Why not just package it in vs having to pay separately with a QR code; it seemed like nickel and diming to me. Our room was great which made up for the shortcomings. We did our best to avoid the hotel staff, which was not that hard as there never seemed to be anyone present at the valet or even the front desk. Considering that checkout is at 11am, you would think that they would have more than one person working the front desk. In hindsight, it was a bit comedic.
Phuong
Phuong, 3 yön matka
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