2/10 Huono
11.4.2026
I had high hopes for this stay but was unfortunately disappointed from the start. I called ahead to check if our room was ready and was placed on hold for 10 minutes after being told to “hold on,” with no one ever returning to the line.
Upon arrival, several maintenance issues were immediately noticeable. The parking ramp was experiencing mechanical problems, the revolving front door was broken, and there was a significant leak in the ceiling just inside the entrance, with water actively dripping.
The overall service experience did not improve. We were not greeted or acknowledged upon arrival, and staffing appeared to be very limited throughout our stay, with only 1–3 employees managing the front desk during peak check-in times.
Cleanliness and upkeep were also concerns. The elevator floors were visibly worn and dirty, with crumbs present. Additionally, the hotel had not yet switched from heat to air conditioning, making the room uncomfortably hot. We had to open the windows just to make it tolerable.
There were a couple of positives: we were provided a warm cookie at check-in, and the staff did hold our luggage for us. However, a comment was made about us having “a lot of stuff,” which felt unnecessary given it was for four people.
Overall, the experience fell well below expectations, especially given the number of operational and service issues encountered.
Erin
Erin, 1 yön matka kavereiden kanssa
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