We booked a non-smoking room, but upon arrival, the room had a strong cigarette smell (Room129). We reported the issue to the front desk and were moved to the room next door (Room 130). However, the second room felt as though it had not been used or properly maintained for quite some time.
During our stay, we discovered a cockroach in the room. We eventually had to kill it ourselves, but the experience was extremely unpleasant and made us very uncomfortable.
We understand that unexpected issues can happen, but finding a cockroach in a guest room raises serious concerns about the property's cleanliness and pest control. Combined with the cigarette smell in the original room and the condition of the replacement room, this stay fell far below our expectations.
Unfortunately, we were unable to relax or enjoy our stay as we should have. We hope management takes these concerns seriously and addresses them to prevent similar experiences for future guests.