6/10 Hyvä
2. tammikuuta 2025
Great concept and idea with self-service check in. Comfortable beds and overall nice room. Great locatoon close enough to the main sites and cathedral.
I would not stay again, only due to feeling disappointed in the customer service received during our stay. After just a few hours in our room, the roof was leaking through the light fitting leaving a large puddle on the floor. We weren’t given the option to change rooms and were handed a large pile of towels to clean up the mess. After contacting customer service again the next day and expressing our concern were we changed to another room. Staff were aware of the issue and were not apologetic at all. We explained our disappointment in the service received and overall experience however no follow up or compensation was given.
Johanna
Johanna, 2 yön matka
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