Renaissance Cancun Resort & Marina

Excellent break fast and hotel is well maintained Swimming pools are very good and polite staff

Everyone is a scammer they all want money and don’t help you out when you need it. Had the deluxe ocean suite, wasn’t at all how it looks like online. They charge you for everything, if they can charge you to breathe their air they will. Located in a bad area where everyone goes after your money and hookers everywhere. When I got to my room the bed was dirty they had to switch our rooms. Met a lot of people at the resort that though the same about this 4.5 star hotel

It was an unbelievable experience! I appreciate any place that will focus on the attention to details which included how the toilet and tissue paper were in embossed with the Renaissance logo. The area is an upscale classy area and didn't seem like it was in Cancun. I was pleasantly surprised with everything in this area the type of stores to shop, amazing restaurants and just the art and design components. The bedding and pillows were the best I have experienced at a hotel. Very comfortable and the service was nice as well from upon arrival to the checkin process. Just an amazing property I will definitely return.

Brand new hotel, very modern design, there is no beach and the hotel is next to a mall

Brand new hotel that is still experiencing staff getting used to their new jobs. We were told we could request a roll away bed, but when we arrived, there were no such beds. Bartenders a bit overwhelmed and housekeeping did not arrive until 3 pm. However, very friendly staff, free valet parking, great pool and bar service at the pool. Great location and vibe next to the new mall in Puerta Cancun. We would stay again.