Hotel Birks Montreal

Great place ,great location ! Breakfast could improve though ! we found it very noisy too , from the streets and next door rooms !

AMAZING EVERYTHING!

Well-appointee room, centrally locatesd, reasonable rates. Really enjoyed our stay.

Ok, this hotel on the surface is very beautiful. The old building is lovely and the restaurant was great! Location is great. It’s new inside & the design is pretty. Rooms are a good size - We paid extra for a terrace which we regretted because it faced the back of a building! There were several things that a 5 star hotel would have automatically which this didn’t. A bath tub for instance. No full length mirror. The beds are very soft. Their comprehension of English was limited. The kettle and Nespresso coffee machine was nice to have but when I asked for some Eng Breakfast or Orange Pekoe/ plain black tea teabags they didn’t know what I was talking about! It took them 3 times to figure it out!! The spa was closed for 2 days straight over the long weekend and so the Hammam, which we wanted to use was unavailable. No pool. At check out, we almost got charged for a meal that we didn’t have, had we not spotted it. And then we had a disagreement over a room service delivery charge. On their menu it says that ‘Prices include delivery charges.’ but then they went and slapped on another 18% without asking us! When we questioned it, they said it was the service charge. So we argued for 30 mins over the bill. Terrible service in this respect. It spoiled our whole experience of this hotel and we won’t stay here again. So the conclusion is the building is nice but they lack the maturity and experience of a bigger hotel operation. The concierge was great however.