8/10 Erittäin hyvä
31. lokakuuta 2022
Policy issues
Nice hotel, great rooms.
Some of the staff members need a lot of training. The hotel needs to clearly state its policy on Hotels.com regarding its definition of "All inclusice" and the invention of "Soft vs hard inclusive." Surprisingly, guests are treated **unequally** depending on their nationality and NOT on the rate/ type of reservation.
It took us the whole first evening to figure out which staff members are nice and friendly and which ones to avoid.
We made our comments clear since the first hour, and the manager did a wonderful job greeting us every time he saw us. Action more than greeting needs to be done though.
Food could definitely be better (ingredients wise).
Very nice beach area yet the designated swimming area could be extended.
Great entertainment team.
The hotel needs to review the map on Hotels.com because this is NOT where the hotel is located in reality.
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3 yön matka perheen kanssa
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