Somerset Damansara Uptown Petaling Jaya

Good size and very clean room. Alots of local food just around the property. International clientele.

The property is as advertised. However, service is terrible. Check in was not smooth. We were not greeted with a welcome. There were 3 staffs and they were all looking down at their computer. I went to Somerset a week before my stay and told them I needed a quiet room and HDMI cable. If they could give me those 2, I would stay at the property. They said they could do both, and has noted the reservation. I was recuperating and those 2 things were high priority. During check in, the staff said the room and HDMI is 'subject to availability' like it was nothing. Did not even say sorry or try to look for a quiet corner. When I was upset about it, she spoke to her co worker beside her in Malay. During check out, nobody said 'goodbye, thank you for staying with us'. There were 3 staff and they were all looking at their computers. The lifts were next to their counter. What is so hard about looking up?!!! I am really shocked. Good thing I moved to Hyatt House. This property is priced pretty much the same, but what I am getting here, deserves the 4 stars more than Somerset.

Good location, value for money, however the pool was dirty (tissues n paper), n housekeeping need much improvement (items missing, slow delivery of missing items)

This place was lovely. The kitchen was fully functional with all amenities thrown in, the bedrooms were lovely and spacious and loved the bathrooms too. My only complaint would be the channels on the tv. If they had more kids channels it would have been perfect. Wifi was fast too. The staff was friendly and went out of their way to help.

Great location, spacious room, nice pool. Could improve on housekeeping (cleanliness) n service attentiveness (no one remove the dead cockroach in corridor despite reports made over an hour). Overall we're satisfied n will return next time.