Silver Heart Inn and Cottages

Everything for our stay was top of the scale of service. They had amazing communication as our flight was delayed and offered us a later breakfast that was super yummy!

The owners of this hotel are liars and are potentially racist. Because supposedly of a double booking I was "upgraded" at their convenience to a cottage outside the main property. My room was not cleaned during my entire stay of 5 nights and there was no internet in the room. The owners lied that it was a problem with the IPS, but that was not true since the main building had high spped wireless but the extension system that they built did not carry the signal to my room. On top of it, they lied both to Hotel.com representatives and the American Express that I did not complain about it. Furthermore, they claimed they had upgraded me for my own convenience, which was blatently untrue. I had brought it to their attention but after they told me I could use the internet in the common areas I did not create more confrontation. So I let it go. And of course I had no key to the main building either. So even if I wanted to I could not access the main building after 9 pm. In any case, I should have had internet in my room as they promissed on their website.

The advertisement said there is a private bath. A private bath in this case was loosely defined since you had to leave your room to access the private bath. The room was so small there was no room for storage or luggage, little room to move around and no sitting area. Parking was poor. Entry into the B&B is thru the rear door directly into the kitchen. We had one breakfast during our stay and it was very nice. The operators of the B&B were pleasant. We were leaving early in the morning and there was no one to assist us with the elevator to bring our bags down. You have to walk up and down many steps. The owner is on the property and that is good in case there is a problem.

Great place to stay, particularly the historical aspect of a building built in mid-1800s. Friendly, convenient location in Independence.

The room was warmer than I was comfortable with. When the air was turned on, it made too much noise for me to sleep.