The Pyramid at Grand Oasis - All Inclusive

Bad service start to end they will give you every excuse in the book to not to give you what you paid for no one in there restaurant use gloves food is not quality like resort should be even asking bottled water they have to ask the manager each time but if you are Latino no need to ask for managers gym disgusting old and broken equipment in the evening walking areas so dark you can’t see where you walk it took 3 days to explain and ask from management we are party of 3 need 3 towels they keep bring only 2 we ask to check out Day 2 and 3 and 4 we were refused y so call management never there only one ride was offered not in resort you have to walk 20 min across traffic road when u get there oops time is up come back early tomorrow Hotel.com took there side after talking to both party each blames the other one after trying to disputed with credit card they can’t help we need to check out and call the credit card company for disputes so save your self a trouble do not book this disgusting resort

I loved it. When I checked-in I did have to wait long but they made up for it by sending me a complimentary bottle of champagne to my room for my birthday. All of the workers in the hotel are so pleasantly nice. They were respectful and always helpful. My girlfriend set up a dinner for me at the Red Cabaret which was their premiere showing. The food was excellent. The service was excellent. The show was phenomenal. The Havana Night Club was also great to hang out in and I was able to get some Bacardi. I will say the drinks they provide are pretty much cheap liquor and beer. Mostly drank beer but the Havana Night Club hooked us up. I loved the live band they had and the DJ was nice enough to take requests after the band finished. My housekeeper always had the mini fridge stocked and my room nice and clean. The food was good/okay and not that great at times. They should be more authentic with their food. I’ll say their fruit was always so ripe. I would definitely stay here again.

The amenities and food was great! Especially having the black bracelet. However the rooms were very old and super basic. Not 4 star at all..... even though they say they are. So enjoy time on the grounds and outside your room as much as possible.

Los restaurantes no era buena la calidad de la comida, era mucha la espera y pasaban a limpiar la habitación a las 8 am! Tocando varias veces el timbre y entrando al cuarto sin pedir permiso.

If you're looking for a resort in need of repair that gives you the feeling of being 25 on Spring Break, this might be the place. Food and service are mediocre at best for the most part (some exceptions in service, not food). They seemed to be out of everything at each restaurant we went to with no motivation to make our situation good. I won't be back and recommend the same. Good location though. One restaurant even refused to let us have desert at 7pm because they were full....we took a picture of the over-half empty tables. Room lamps didn't work, tub had cracks in it, A/C thermostat didn't work, window had mold (see pictures)....you get the picture.