The Pyramid at Grand Oasis - All Inclusive

Workers are very welcoming and hospitable. The only thing that I don’t like our tv in the room doesn’t work and one of the lamp need a bulb change. Overall our stay was pleasant.

Probably one of the largest resorts on the Cancun strip, with big gardens and pools, animals (iguanas, peacocks, possums), many restaurants. Choose the pyramid (black bracelet) if you want access to everything, including exclusive restaurants, beach club and better rooms. The Sian Ka'an ocean front room is great, with its private mini pool and terrace practically on the beach. Just be careful not to get a room too close to the huge air conditioner which will bury the sounds of the waves (fortunately we were able to change rooms). Downsides: no option for dining outside in the evening and very few for lunch + intense air conditioning everywhere (= we got sick). Also, the À la carte restaurants available for pyramid guests are wayyy too flashy and try wayyy too hard to offer us an exclusive dining experience with too many dishes per sitting and too many flavour combinations (= we got sick). Finally, the nightlife is a little cheesy and I would have liked to see more authentic mexican entertainment. Overall, still, a very nice vacation.

The resort is nice and the staff are friendly. The only downside is that the food is very Americanized. There is not a single place to get truly authentic Mexican food. Dos Lunas is an Italian restaurant and trumps all. Victoria in the lobby of the pyramid was very helpful with setting up excursions. It was my cousin’s birthday and a cake was delivered to our door! The drinks are 10/10!

I stayed labor day weekend 2019 My girlfriend and I had a great time. You have to accept it for what it is. if you are expecting Vegas style luxury and amenities you will be very very disappointed. If you go here expecting a run down Mexican hotel, you will be pleasantly surprised at the level of service and cleanliness. I stayed here with the Oasis lite package a couple years ago. That was okay for me and my buddies on a party trip, but the pyramid package is definitely better for couples and families, i think. The food and level of service are COMPLETELY DIFFERENT. With the pyramid (Black bracelet) we got access to all the restaurants and bars for free. we ate at the breakfast buffet everyday, AGAIN, NOT VEGAS QUALITY. but the food is edible and actually pretty delicious. And with all inclusive(free), there really isn't much to complain about. Bring a wad of $1 bills or 20 peso bills for tipping. We ate at Benazuza and the Black hole. You have to make reservations 24 hours ahead of time, but again, its free. The food at both those restaurants were pretty amazing. I highly recommend both places. We did scuba diving at a place called aquaworld, its walking distance from oasis (but we had a rental car). they valet for free (bring tip money). as part of the pyramid package we could have free kayak rentals at aqua world but we ran out of time. Its a 1 hour drive to Xcaret. 20 minutes to airport. 10 minutes to coco bongo.

Bad service start to end they will give you every excuse in the book to not to give you what you paid for no one in there restaurant use gloves food is not quality like resort should be even asking bottled water they have to ask the manager each time but if you are Latino no need to ask for managers gym disgusting old and broken equipment in the evening walking areas so dark you can’t see where you walk it took 3 days to explain and ask from management we are party of 3 need 3 towels they keep bring only 2 we ask to check out Day 2 and 3 and 4 we were refused y so call management never there only one ride was offered not in resort you have to walk 20 min across traffic road when u get there oops time is up come back early tomorrow Hotel.com took there side after talking to both party each blames the other one after trying to disputed with credit card they can’t help we need to check out and call the credit card company for disputes so save your self a trouble do not book this disgusting resort