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Hoshino Resorts KAI Matsumoto

4.0 star property
Escape to a serene ryokan experience with natural hot springs and soothing spa treatments. Unwind with coffee or tea after exploring historic castles.

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Photo gallery for Hoshino Resorts KAI Matsumoto

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Japanese-style Room with Outdoor Bath RA4 | Minibar, in-room safe, desk, free WiFi
Exterior
Massages
Interior entrance
Located near Matsumoto Castle, Hoshino Resorts KAI Matsumoto offers an authentic Japanese retreat. Enjoy a rejuvenating soak in the indoor mineral hot spring or indulge in local cuisine at breakfast, while exploring nearby Alps Park and taking advantage of amenities like free self parking, a library, and spa services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free breakfast
  • Onsen
  • 24/7 front desk
  • Free parking
  • Air conditioning

Main amenities (9)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Hot springs
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Library

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
The current price is $506
includes taxes & fees
$460 per night
Mar 14 - Mar 15

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Highlights

Yard
Terrace
Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Deep soaking bathtub
  • 646 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room FA4

Japanese-style Room FA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room FA4

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Deep soaking bathtub
Private bathroom
Minibar
Desk
  • 484 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath RA4

Highlights

Private outdoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Deep soaking bathtub
Private bathroom
Minibar
  • 646 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

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About the neighborhood

Map
1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303

What's nearby

  • Asama Hot Spring - 3 min walk
  • Matsumoto Castle - 4 min drive
  • Alps Park Matsumoto - 4 min drive
  • Matsumoto City Museum of Art - 4 min drive
  • Matsumoto Performing Arts Center - 4 min drive

Getting around

  • Komaki Airport (NKM) - 176 min drive
  • Haneda Airport (HND) - 111.9 miles/180.2 km
  • Chubu Centrair Intl. Airport (NGO) - 117.2 miles/188.6 km
  • Hotaka Station - 27 min drive
  • Shin Shimashima Station - 34 min drive
  • Midoriko Station - 37 min drive

Restaurants

  • ‪レストランパウゼ - ‬13 min walk
  • ‪CAFE THE GROVE - ‬16 min walk
  • ‪ラーメン屋 がったぼうず - ‬6 min walk
  • ‪富成伍郎商店 - ‬13 min walk
  • ‪油そば 麺屋かとむら浅間店 - ‬13 min walk

About this property

Hoshino Resorts KAI Matsumoto

Hoshino Resorts KAI Matsumoto puts you just a 5-minute drive from Matsumoto Castle. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 26 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:30 AM–9:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Kaiseki meal

Traveling with children

  • Children stay free (see details)

What to do

  • Hot springs

Services

  • 24-hour front desk

Facilities

  • Library
  • Full-service spa
  • Wine tasting room

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 26-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property in advance.
Additional fees may apply to children for items such as extra bedding and meals.

Also known as

Hoshino Resorts KAI Matsumoto Inn
Hoshino Resorts KAI Inn
Hoshino Resorts KAI Matsumoto
Hoshino Resorts KAI
Hoshino Resorts KAI Matsumoto Ryokan
Hoshino Resorts KAI Matsumoto Matsumoto
Hoshino Resorts KAI Matsumoto Ryokan Matsumoto

Frequently asked questions

Are pets allowed at Hoshino Resorts KAI Matsumoto?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hoshino Resorts KAI Matsumoto?

Yes, there's free self parking.

What are the check-in and check-out times at Hoshino Resorts KAI Matsumoto?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Hoshino Resorts KAI Matsumoto and nearby?

Onsite recreation at Hoshino Resorts KAI Matsumoto includes hot springs. Hoshino Resorts KAI Matsumoto also has a spa.

Are there restaurants at or near Hoshino Resorts KAI Matsumoto?

Yes, there's an onsite restaurant.

Does Hoshino Resorts KAI Matsumoto have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hoshino Resorts KAI Matsumoto like?

Hoshino Resorts KAI Matsumoto is in Asama Onsen, a short 3-minute walk from Asama Hot Spring.

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Hoshino Resorts KAI Matsumoto Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Best stay in Japan
It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
Connor, 1-night trip

10/10 Exceptional

Excellent service, onsen and meals
Yuen Ying Prairie, 1-night trip

10/10 Exceptional

Excellent hotel
Johan, 1-night trip

10/10 Exceptional

A very special place!
Great onsen, exceptional service (Aso was so lovely) and delicious food.
Lee, 1-night trip

10/10 Exceptional

This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
penchas, 1-night trip

10/10 Exceptional

Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Paul, 2-night trip

10/10 Exceptional

Outside onsen has very relaxing atmosphere.

10/10 Exceptional

Words cannot express
As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
William, 1-night trip

10/10 Exceptional

The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
WING MAN, 1-night trip

4/10 Fair

Disappointing Ryokan experience
Altogether the remote location from the town center, difficult communication due to the language barrier not sufficiently overcomed by Google translator as well as a rudimentary private onsen setting contributed to a really disappointing Ryokan experience with respect to our expectations.
André, 2-night trip

4/10 Fair

Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
Marco, 2-night trip

10/10 Exceptional

Terri, 2-night trip

8/10 Very good

休閑
星野系列 - 界·松本（位於淺間溫泉♨️）可能心諗著淺間溫泉，對風呂設計期望過高？因為過往住咗幾間界都各自有特色及驚喜，這裡有10幾種不同風呂，但係，種多（室內外、mint & cypress sauna 、躺平、直立⋯但係，有點粗製濫做⋯當然室內更衣/休息室都係星野簡約舒服作風⋯亦一定有風呂後飲品🥤及雪條（但係，呢度係供應蘋果sorbet, 質感介乎雪糕與sorbet 之間，每一啖充滿蘋果味，超正）⋯房間當然簡約、柔和、超大⋯但係，冇景觀可言⋯但係房間大門口前，再有木欄柵及趟門，非常優雅⋯⋯朝、夕食都沿用安排獨立房間⋯⋯每次都好似走入迷宮⋯精美、美味、晚餐懷石料理其中雞鴨涮涮簥麥麵非常入味出色⋯黃昏，有自費wine tasting , 可惜只有日文講解；晚上有吉他音樂會及compliment餐酒供應⋯
1-night trip

10/10 Exceptional

haim vitali, 1-night trip

10/10 Exceptional

호텔 서비스정신
매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다.
JAECHUN, 2-night trip

10/10 Exceptional

Ying Ying, 1-night trip

10/10 Exceptional

Paulina, 1-night trip

10/10 Exceptional

QING, 1-night trip

10/10 Exceptional

Marie-Hélène, 1-night trip

10/10 Exceptional

Wunderschönes stylisches Riokan typisch japanisch. Hervorragender aufmerksamer Service, sehr gepflegte Küche. Auch der Onsen ist sehr schön angelegt und lädt ein zur Erholung. Wir hatten eine Suite mit eigenem Onsen: sehr zu empfehlen!
Peter, 1-night trip

10/10 Exceptional

Yiyun, 1-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

Perfect Time Out
Great service, delicious food, invigorating onsen and lovely view from a spacious room
1-night trip

10/10 Exceptional

รีสอร์ตสวยงามมาก ที่สุดแห่งการพักผ่อนอย่างเป็นส่วนตัว
โรงแรมสวยมาก ห้องพักตบแต่งสวยงาม กว้างขวาง มีความเป็นส่วนตัวดีมาก พนักงานบริการได้อย่างยอดเยี่ยม โดยเฉพาะพนักงานเช็คอินและพนักงานเสริฟอาหารเย็น ขอชมเชมอาหารเย็น เป็นสไตล์ญี่ปุ่นแบบเก่า ทำได้ดีและอร่อยมากที่สุดที่เคยทานมา รู้สึกประทับใจมาก ๆ ห้องออนเซน กว้างขวาง สวยงาม มีเลือกหลายแบบ แขกไม่เยอะ ทำให้รู้สึกเหมือนเป็นที่พักส่วนตัวเลยทีเดียว มีสิ่งที่ต้องขอให้ปรับปรุงเล็กน้อยคือ ผ้าม่านบังแสงควรจะมีให้ครบทุกหน้าต่าง ตอนเช้าแสงจะไม่รบกวนแขก ตอนที่พักอยู่พระอาทิตย์ขึ้นตอนก่อนตีห้า ทำให้พักผ่อนไม่เต็มที่
somsak, 1-night trip