Hotel Blu Vancouver

Hotelli oli meille mieluinen ja henkilökunta ystävällistä. Sijainti oli hyvä, tosin lähin Skytrain-asema ei kovin lähellä. Sen sijaan hyvä tukikohta, mihin suuntaan sitten haluaakin lähteä. Robson Street on yksi keskusta pääkauppakaduista ja myös kahviloita, ravintoloita ja ruokamarket ihan lähellä. Huoneet tilavat ja vuoteet kohtuullisen hyvät. Hotellista sai myös turvallisen vaikutelman. Suosittelemme ja voisimme itsekin mennä uudelleen.

Nice staff!!! Friendly desk staff helpful !! Pool area nice and clean! Convenient location!

Overall our trip was very disappointing. Prior to leaving I called the hotel and asked for early check-in. The hotel stated we could come early but they couldn’t guarantee check in as it depended on late check-outs. When we arrived we wanted to reserve the pool but it was booked up. In order for it to be fair for arrivals it is only booked at 7am the day of. If this had been communicated to us prior to arriving it would not have been an issue. I asked for late check-out and was told they could not guarantee as it depended on early check-ins. Disappointed, we completed check-in and called the next morning at 7am for the pool. We were informed that the pool was booked for the day. As the hotel uses 1.5 hour time slots it fills up quickly. Eventually through a number of phone calls they were able to accommodate us with another group which we really appreciated. However, the majority of the trip we spent communicating with staff. The issues that we had would have been easily solved with more transparent communication with guests. Overall the hotel was clean and had a great location but I would not return due to the customer service.

Great location. Excellent service. Would go back.

Everything was perfect. We got free parking and upgrade. Couldn’t ask for more. Will definitely be back to this hotel again.

Very nice hotel. Service was great, appreciated that they had room service available. No hassles with check in or out.

Cleaning staff wasn’t doing the rooms however the one man older gentleman maybe 50 years old he was very nice and lent me the vacuum because my floors were dirty. They sent a letter daily saying no clean u

Perfect. Clean quiet and attentive staff. Close to everything and easy to get around. Located in Yaletown close to shops and restaurants

Wonderful! Very clean and comfortable, super friendly and helpful staff, great location

Amazing stay! Rooms are so clean and quiet. Beds are very comfortable. And our dog was treated like gold :) The essential oils, umbrella service and available pool use booking was very much appreciated