Chanalai Hillside Resort, Karon Beach

I stayed here last Spring and that's why returned. Unfortunately I did not think that then it was the end of the season. Now the hotel seemed to be quite booked especially by Russian groups. It meant that especially breakfast did not work. Had to wait for food and even coffee. Many very rude cutomers which was not of course hotel's fault. When I saw one spitting to the pool I did not even want to swim anymore. One night was quite noisy at the pool. Would assume that there is guard or someone at the hotel who would take care that such would not happen because the most of the balconies are into that direction. I could return but only during the low season.

This was my second stay at this hotel, and it is a great place to stay. The rooms are large, and the bathrooms are super spacious. And very clean. The pools are large and well maintained. The staff is attentive and friendly.

I had a great stay. The check-in was great - the front desk staff is very friendly. Someone even walked me to my room. The room was very large, clean and comfortable. The bathroom was huge, with a tub and a separate shower, even a separate area, with a door, for the toilet! Bath robes are a nice touch for a hotel at this price. Large balcony. There are 2 pools, the one on the first floor is simply gigantic, and there is another on the roof with nice views. It's walkable to the beach, though I had a scooter. A couple of good restaurants very close. Overall, excellent value and highly recommended!

We stayed for 3 nights in the hotel. First night we arrived late (approx 1am) and check in was fine, we called before to ensure we could check in this late. The only issue we had was that we had been put in a twin room when we had booked a double room, we mentioned to reception who said the hotel was full and change in the morning. This wasn’t too much of an issue and we went back down in the morning. When we went down, they said okay we will change you at 2pm, so again no problem. At 2pm, we came to reception, they said please empty our original room, we had already packed up but there was no offer to help with bags etc. We waited at reception for around 15 mins and then were given another key. This was a double room as booked, however there were ants in the room around the fridge and coffee making facilities. We told reception and they said they would send someone. 30 mins passed and no one came so I got a cleaner myself and she wiped the ants off the wall - but only into the room and then left... we decided we would clear it up ourselves, however ants were in the room for the remainder of the stay as they were getting in through bathroom tiles. All in all, there was no attentive service to help us, we were made to feel bad about raising these issues as the hotel staff were busy, but I find the issues we had not acceptable for the price and standard. Breakfast was distinctly average and the restaurant itself was extremely hot. Wouldn’t stay again, poor value.