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Hacienda Real del Caribe

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Photo gallery for Hacienda Real del Caribe

Outdoor pool
View from room
Lobby sitting area
Premium bedding, minibar, in-room safe, desk
Front of property
Hacienda Real del Caribe features a rooftop terrace and puts you just steps from Quinta Avenida. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at MAGNOLIAS, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Fellow travelers say good things about the helpful staff and location.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
$32 nightly
The total price is $41
Nov 3 - Nov 4
Total with taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard double queen

Premium bedding, minibar, in-room safe, desk

Standard double queen

8.8 out of 10
Excellent
(45 reviews)

Highlights

Soundproofed
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 65 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard superior queen

Premium bedding, minibar, in-room safe, desk

Standard superior queen

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
Deep soaking bathtub
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room selected at Check-in

Premium bedding, minibar, in-room safe, desk

Room selected at Check-in

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
Deep soaking bathtub
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 430 sq ft
  • Sleeps 4

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 269 sq ft
  • Sleeps 2

View all photos for Room Superior with Bathtub

Premium bedding, minibar, in-room safe, desk

Room Superior with Bathtub

  • 462 sq ft
  • Sleeps 4

Similar properties

Superior King | Terrace/patio

Hotel Hacienda Del Caribe

  • Pool
  • Airport transfer
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 946 reviews
Hotel Hacienda Del Caribe
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About the neighborhood

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Xcaret Eco Theme Park - 15 min drive - 10.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪La Chancla - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪La Ranita - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪Mr. Chile - ‬1 min walk

About this property

Hacienda Real del Caribe

Hacienda Real del Caribe features a rooftop terrace and puts you just steps from Quinta Avenida. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at MAGNOLIAS, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Fellow travelers say good things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 58 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children's menu

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10 for adults and USD 8 for children
  • Airport shuttle service is offered for an extra charge of USD 85 per vehicle (one-way, maximum occupancy 2)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 20 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 7 costs USD 25 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe offer free cancellation for a full refund?

Yes, Hacienda Real del Caribe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hacienda Real del Caribe?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at Hacienda Real del Caribe?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hacienda Real del Caribe?

Sorry, there's no onsite parking at Hacienda Real del Caribe.

Is airport shuttle service offered by Hacienda Real del Caribe?

Yes, an airport shuttle is available. The charge is USD 85 per vehicle one-way.

What are the check-in and check-out times at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. There's a charge of USD 20 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an onsite casino at Hacienda Real del Caribe?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min walk) is nearby.

What is there to do at Hacienda Real del Caribe and nearby?

Hacienda Real del Caribe has an outdoor pool and a garden.

Are there restaurants at or near Hacienda Real del Caribe?

Yes, MAGNOLIAS offers American cuisine.

Does Hacienda Real del Caribe have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hacienda Real del Caribe like?

Hacienda Real del Caribe is in Downtown Playa del Carmen, a short 8-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida. Travelers say this hotel is in a good location.

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Hacienda Real del Caribe Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Bed
Location
Service staff
Bathroom
Beach
Wifi
Air conditioning
Breakfast
Value

What guests liked

  • The property is within a 2-block walk to the beach and offers a great location for accessing the beach and surrounding area. (5 reviews)
  • The pool area is a highlight, described as "very pretty", "nice", and "excellent". (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Was nice!
Juan, 6-night trip

8/10 Very good

Staff was friendly and conveniently located.
George, 5-night trip

10/10 Exceptional

Very nice area
walter, 2-night trip

10/10 Exceptional

Would like.to have more food options
Jose, 4-night trip

8/10 Very good

Mix up but great service

Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Tieh, 1-night trip

4/10 Fair

Too loud and too hot.

Pros: Room was spacious and clean. Beds were comfortable. Front desk and cleaning staff were very friendly. Good location to be close to the action. Con’s: It’s like trying to sleep on the dance floor of a night club. Air conditioning is basically non existent. We were only there for 2 nights so didn’t make a fuss and not sure if it was just our room. Would not return or recommend.
Jenna, 2-night trip

6/10 Good

Was good at one time changed

We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite . Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .
Tieh, 1-night trip

2/10 Poor

Save your momey

The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Jimena, 1-night trip

10/10 Exceptional

No hot water .

Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
Norma J, 1-night trip

4/10 Fair

No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Patricia, 1-night trip

10/10 Exceptional

I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
April, 7-night trip

2/10 Poor

First: I asked the front desk staff to see the room prior to booking, but I was told none was available. I went ahead and booked because online it showed available rooms. Anyway, she finally decided to get off the phone and checked me in. Gave me my room number without informing me of WiFi or anything. So here I am in the room, it smelled weird but initially thought nothing of it. Left to grab my bags from a nearby hotel and returned. The room smelled of chemicals that of bug spray. I was then assured by the front desk that no one sprayed the room. Later, switched rooms from 305 to 310. About an hr later I saw a gentleman walking around with a bug spray canister on my floor with full respiratory on. I do not recommend this hotel solely on the staff. I will point out that the second lady was more helpful, but rigid rules of telling me I may not be able to change it the room had been used. Like it’s bug spray for crying out loud. Anyway 2/10 do not recommend.
christopher, 1-night trip

10/10 Exceptional

Como siempre todo bien!!

Todos excelente como siempre!! Altamente recomendado
Luis Humberto, 1-night trip

10/10 Exceptional

Buena atencion por parte del personal de recepcion,limpieza excelente,no tuvimos problemas de mantto.
Gabo, 2-night trip

4/10 Fair

Habitaciones nada aisladas del sonido del exterior

Habitaciones nada aisladas del sonido del exterior. Mucho ruido de los bares de enseguida. Las habitaciones les falta mantenimiento. La ubicación es genial, a un lado de la 5ta avenida, sin embargo por esta razón hay demasiado ruido.
Luis Fernando, 2-night trip

10/10 Exceptional

Regresare Cuando tenga la oportunidad.

Esta cerca todo, Que mas puedo decir
Aeme Adanady, 1-night trip

6/10 Good

En una de las habitaciones el clima no enfriaba! Pero rápido dieron solución y nos cambiaron a otra habitación 🙏
Nelly, 2-night trip

10/10 Exceptional

Solo una noche y después Cozumel

Todo muy bien, muy buen hotel muy cerca de la 5a Avenida.
Miguel, 1-night trip

10/10 Exceptional

camas confortables,comodas. personal muy atento exepto el de estacionamiento de mal caracter
J.GUADALBERTO, 1-night trip

10/10 Exceptional

Ninguna
Tania, 2-night trip

10/10 Exceptional

Todo muy céntrico
Juan Miguel, 1-night trip

10/10 Exceptional

Buena ubicacion. Buen servicio . Alberca de buen tamaño. Estacionamiento sujeto a disponibilidad
Gabriela, 1-night trip

10/10 Exceptional

Bien
Alma, 2-night trip

10/10 Exceptional

Muy bien
Alma, 1-night trip

4/10 Fair

Pía e ralo banheiro entupidos Atendimento recepção fraquíssimo Nos deixaram duas horas esperando e tirando pelos do esgoto do banheiro. Felizmente, somente dois rapazes da manutenção nos deram a atenção devida, porém o atendimento da recepção e supervisão não estavam nem aí.
1-night trip