Homewood Suites by Hilton Dallas Downtown, TX

Great hotel, super comfortable beds, located centrally downtown Dallas. Super easy to get to with public transportation, and very affordable. I'd highly recommend!

The room was comfortable although a little rundown in spots - water spots in ceiling, darkened room. There was no natural light - the windows appeared blocked by darkened coverings. The room was clean. It would have been nice if the shuttle ran on weekends as the taxis were expensive at night. The breakfast that came with the room was a very nice touch.

Family holiday - booked 3 rooms for 4 nights - for 2 consecutive days 2 rooms had no housekeeping, fresh towels, toiletries, bins emptied or floors wiped and no general cleaning- had to go to reception for fresh towels and toiletries - 1 room had no TV for over 2 days even though it was reported over 6 times - family members were sick after eating breakfast - 1 family member was extremely violently sick- breakfast was included in our stay and was terrible - the hotel policy is if hotel cannot sort any issues you are entitled to free night stays - Hotel Manager did not want to know about our issues until I showed her a video of the television not working & photo evidence - the hotel manager said we would refund 4 nights for the 2 rooms, the car valet expense would be waived and receive extra Hilton points - 3 weeks later I have still not received the full amount which was to be refunded, my bank account was charged for the car valet and have received no extra Hilton points - I emailed the Hotel Manager and she will NOT reply to my emails - I then reported this to Hilton Hotels and I am disappointed with their handling of this matter to date and which is still not resolved. I will have to report this matter and hotel to further authorities as would not want any other guests to be ripped off and experience what we did as a family - DO NOT BOOK THIS HOTEL! would give it a ZERO rating

Very nice place with friendly staff and wonderful breakfast

For the price, I don't think it could be beat. The room was clean, the breakfast was great, and everyone on staff was awesome. We felt very safe here. The valets and front desk we're extremely courteous. The only thing that could make it better would maybe upgrade the pillows. Also, the sleeper sofa mattress was incredibly thin (but we really didn't expect much for it).