Hotel Ai Reali di Venezia

Hotel ai trail was gorgeous and professional, across the board!

Hotel was in excellent position close to St Mark’s Square - an easy walk. We did not anticipate just how busy Venice is which was a bit overwhelming since we come from an island of only 3000 people. Lots of see and do but be prepared for things to be expensive.

Be carefully - you can sleep at the hotel door!! Or you can get 2star worth apartment in residential building for 4star hotel price... My worst experience with hotel. We have reserved apartment with description "2 Bedrooms, 2 Bathrooms, Annex Building (no lift)". Because of flight delay we have contacted hotel and informed them, that we will arrive very late. They answered: no problem, we are working 24 hours. We arrived ca. 3AM. We were really tired after long journey and...nobody opened door at the hotel. We have called to the door, by phone, even written emails. No reaction. In the middle of the night we where knocked to the hotels door for ca 1 hour... In ca 40 min. some other guests of this hotel where coming back, they needed to wait in front of closed doors too. Around 4 AM, after ca 1 hour waiting, they finally opened the door with two words of apology. Then happened second one surprise: we find out, that our apartment is in separate building in ca 200 meter away. After arriving to the apartment we understood, that this is absolutely different situation that we saw in the pictures. This was as simple apartment for rent in residential building, not at all like apartment in 4 star hotel level. Pore comfort, not comfortable beds and stone-soft pillows, old furniture, bad working shower and even air conditioning systems with "filter cleaning" notices... We feel like they cheated on us. Also photos with terrace are misleading - there is no terrace.

We stayed 2 nights with a group of 6 in the Elite Apartment. It is spacious and well located near Piazza San Marco, and the private terrace is a great space to have in the mornings and evenings when not too hot. The hotel staff were very helpful including assisting with bags on arrival at the 5th floor walk-up.

It was a wonderful stay with a great location. The hotel that owned the apartment were very helpful and I would totally recommend staying there.