Hotel Cosmopolitan

Last minute trip to Mallorca. Fantastic staff in a tuff time. Attentive help when needed but difficult to avoid that things are difficult due to COVID. Lovely hotel with a resilient and lovely staff.

Nice hotel and easy to find Quite surprised to find that strawberries and raspberries at meal times were not fresh, but were from a tin

Property and rooms spotless cleaned everyday Asked receptionist for an iron this was sent up to the room no waiting All reception staff very accommodating with any requests Buffet breakfast good choice to suit all tastes Staff working in the bar and food truck also very helpful Swimming pool a good size never overcrowded Spa pool plus a smaller kids pool Also has a ramp for wheelchairs to access the pool Onsite gym Bus stop outside hotel takes you into Palma Some of the hotel entertainment though is dated and needs revamped

I like the fact that it is near to the bus stop hence convenient to get into town. However, i wish the pool could be opened for longer hours - it closes at 7pm.

Really nice hotel,spotlessly clean and very good food.The staff were very friendly and helpful.Thank you to Felix who sent a bottle of champagne to our room for my husbands birthday even though we didn't tell them,a very nice touch. Would definitely recommend staying there.Only took less than 10mins to walk to the beach so perfect and nice and quiet at night.

Several disappointing aspects: 1. Passports: the receptionist requested that we leave our passports with her for at least a few hours. I'm still unclear why exactly as it was not well explained. I have never been asked this before, a photocopy perhaps. This made me feel uncomfortable and I refuse to allow anyone else, professional or not, to hold my passport for an unspecified amount of time. 2. The room - tired looking, outdated, and with a distinct and unpleasant smell, in contrast to the main entrance and gym of the hotel which are nice. Explained this to the receptionist and was surprised to be told it must be coming from outside. Then told to wait15 mins for the night staff to sort out. So close to midnight, exhausted, waiting in a smelly room was far from ideal. But credit tothe night receptionist who was nice and friendly and very apologetic- not like the previous one to be honest. 3. Breakfast - OK... staff nice but selection was just ok.

the food was excellent, plenty of choice, liked the themed nights, Asian night especially

It's a bit of a walk to the beach, but that is why it is such a value. The food was fantastic!

I have been in other 4 star hotels, like Paris, Amsterdam and London and this is the worst 4 star. My bathroom was really ugly and small, with no much facilities. In order to be a 4 star hotel you need to provide a better one. This is the first 4 star hotel that did not provide me a kettle, tea and sugar in my room. Also a 4 star hotel I expect the conditioner to be remote controlled. A part from this bad aspects I appreciated the pool and gym. My hones opinion is that my expectation was above what this hotel could provide

The buffet was very good, you had enough choice but what I thought was a pity is that although you have half board you have to pay for the drinks. Not much, but still. The food was not warm all the time but it went on everyone. The hotel is very clairaudient and therefore I had to use earplugs, because if other hotel diners come drunk into the hotel you can hear it. In the bathroom there were some critters at night (they were only there in the dark). On the whole, very satisfied.